We're thrilled to have you here. NEON Mall is a platform operated by NEON Mall Limited, NEON Mall (Thailand) Company Limited, along with their affiliates and subsidiaries (together, we'll refer to them as "NEON Mall," "we," "us," or "our").
When we talk about the "Services," we mean everything offered on the Platform. As for "Users," this refers to anyone with an account who uses the Platform—that's you! (Individually or collectively, we'll refer to you as "Users," "you," or "your.")
We understand that the personal data you share with us is important, and we're dedicated to handling it responsibly. This Privacy Policy is here to guide you through how we collect, use, disclose, and manage your personal data—whether it's information you've already shared with us or may provide in the future. Our goal is to help you make informed choices about your privacy.
Please take some time to read this Privacy Policy carefully. If you have any questions, or concerns, or need more details about how we manage your personal data, we've got you covered. Just check out the section at the end titled "Do you have any questions, concerns, or complaints? Please contact us."
"Personal Data" refers to any information about an individual—whether accurate or not—that can be used to identify them, either on its own or when combined with other information.
By using our Services, creating an account, visiting the Platform, or accessing any part of the Services, you confirm that you accept the practices, terms, and policies outlined in this Privacy Policy. You also consent to the collection, use, disclosure, and processing of your personal data as described here.
If you do not agree with how we process your personal data under this Privacy Policy, please refrain from using the Services or accessing the Platform.
In the event of any changes to this Privacy Policy, we will notify you, including by updating or posting the revised version on the Platform. We reserve the right to amend this Privacy Policy at any time, as permitted by applicable law. Your continued use of the Services or Platform, including placing orders, after any amendments will be taken as your acknowledgment and acceptance of the updated Privacy Policy.
This Privacy Policy works alongside any notices, contracts, or consent agreements related to the collection, use, disclosure, and processing of your Personal Data. It does not override these documents unless we explicitly state otherwise.
This Privacy Policy applies to all buyers, sellers, driver-partners, and merchants who use our Services unless stated otherwise in specific agreements or terms.
If you have any questions or concerns, please contact us at:
Email: support@neonmall.co (Attention: Personal Data Protection Officer)
Legal notices/complaints: legal.th@neonmall.me (Attention: General Counsel)